TERMS & CONDITIONS
Our Policy
Velo Retreats (Velo Retreats) accepts bookings, subject to the following conditions:
To secure a booking a booking form on behalf of the party accepting the terms of these booking conditions is to be completed together with a non-refundable deposit of 20% to secure the booking. If making a booking within 60 days of your arrival date the total cost of the trip must be paid in full.
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The balance of the booking must be paid 60 days before your arrival date. Velo Retreats will forward an invoice with all payment details at the time of booking. If the balance is not paid by the due date, then we reserve the right to cancel your holiday and apply any necessary cancellation and administration charges.
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Velo Retreats reserves the right to amend or cancel any arrangements as they see necessary should the situation arise. In all cases, we will inform you at the earliest opportunity of any changes that have been made.
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By taking part in any trip organised by Velo Retreats it is at your own risk and neither Velo Retreats nor any employee of Velo Retreats are responsible or liable for any injury, loss or death.
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Velo Retreats will not be liable for any death, illness, injury, damage, loss, accident or delay which may be caused by any defect in a vehicle, hire bike or through the acts and/or omissions of any company or person, in carrying out the arrangements of the holiday.
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If a hire bike is damaged or stolen whilst in your care, you will be liable for the cost of repair or replacement of the bike. This cost will be determined by the hire company and Velo Retreats will pass this cost directly to you for settlement. Settlement of the costs to the hire company must be made before departure.
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If you want to cancel your trip, it must be confirmed in writing immediately and will be subject to the cancellation charges listed below: –
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If the cancellation is received more than 60 days prior to arrival – a cancellation fee of 30% of the total holiday cost, unless rescheduled for an alternative trip date is due.
If the cancellation is received 60 – 40 days prior to arrival – 50% of the total holiday cost, unless rescheduled for an alternative holiday date is due.
If the cancellation is received less than 40 days prior to arrival – 100% of the total holiday cost, unless rescheduled for an alternative holiday date is due.
All cancellations must be received via email
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It is the sole responsibility of each cyclist to ensure they have a travel insurance policy in place before they depart, and that it covers road cycling as an activity. Insurance details will be requested before arrival.
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Photographs, likenesses or images of participants secured or taken on any of our trips may be used by Velo Retreats without remuneration in all media for bona fide promotional or marketing purposes.
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Velo Retreats is not liable or responsible for any loss/theft or damage to property, equipment or belongings at any time. However, during your stay, we will make every effort to keep you and your property safe.
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Velo Retreats will not be held responsible for amendments or cancellations made to holidays due to war, threat of war, riots, civil strife, industrial disputes, terrorist activity, natural or nuclear disasters, fire, technical problems to transport, closure of ports or airports, airline strikes, adverse weather conditions or any other circumstances.
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COVID-19 cancellations
Cycle Retreats does not offer refunds for trips that can not take place as a result of COVID-19.
If you are not able to travel due to closed boarders or imposed travel restrictions caused by the COVID pandemic, then we will transfer your deposit, or move your trip to a future date that has availability, within the season you have booked. If no availability is suitable in the season you have booked, your deposit or balance will be transferred to the following season. You will be subject to any price increase as we cannot hold prices into the following season. If your trip was discounted due to a group or discounted booking and your new booking is not part of a group or discounted offer, then your payment will go towards the cost of your new booking and you will be responsible for the increased payment within 60 days of your holiday date. If borders are closed due to anything other than COVID pandemic, you must still adhere to our cancelation policy.
If you choose not to travel due to COVID for personal choice, are shielding or do not wish to take the needed requirements to travel, such as COVID tests, or refuse vaccines, which then means you are then not allowed to enter the country that your Cycle Retreats holiday is being held in, then we are NOT liable to re-arrange your holiday, or return the non-refundable deposit/payments and the cancelation policy as outlined above in Cancellation Policy and Charges applies.
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